Yes. An email address is all you need to start the order process and your wish list. We recommend you register with Joe & Ponic to help your shopping experience, where you can easily add your favourites to your wish list and place orders with ease.
Simply follow the 'Forgot your password?’ link on our home page and enter your email address. You’ll then receive an email to reset your password.
Be the first to know of any new arrivals, trends, exclusive products and promotions by entering your email address on our contact page, in the newsletter sign-up section.
Placing an order is easy. Simply browse through the navigation menu, select your size, colour etc. and click ‘add to bag’. You can continue shopping or check-out to place your order. When you check-out, you’ll be asked to enter your sign-in details from when you registered and then you’ll be directed to the order summary page, where you will be shown your final order, asked to enter payment information and shipping address. Once your purchase is confirmed we will proceed with packaging and shipment.
Joe & Ponic does not offer phone ordering.
On relative products and with some brands, you will have a size guide, outlining the conversion and sizing for you to help make your purchase.
As your purchase will be prepared quickly, please contact our customer service team via email@example.com as soon as possible to cancel or make changes to your order.
As Joe & Ponic only offers shopping to Australian-based customers, the currency is in $AU.
Full payment is charged upon submitting your order.
Please note: We do not accept cash on delivery or instalments as payment.
To be notified if a sold-out item becomes available again, contact our customer service team via firstname.lastname@example.org with the product, size and colour you need. We’ll do our best to track it down for you.
Your order will be carefully packaged in a protective Joe & Ponic bag to ensure it arrives to you in great condition. In some cases, additional dust bags and/or packaging are included from the brand.
Shipping is a flat rate of $10. For items over $150, shipping is free.
*Please note, shipping may be subject to change at any time without notice.
Not currently, however we are working on it.
Once your order details are confirmed, your item will be carefully prepared and sent on its way within two business days. Delivery will normally take 2-7 days after dispatch (subject to the items availability if custom or awaiting shipment), depending on your location and chosen shipping method.
We will keep you updated with tracking information and an estimated delivery date. You can also follow the progress in your registered account under.
Unfortunately, we do not offer this service.
If your purchase isn’t quite right, you can return it for a refund or credit note within 14 days of your delivery date.
If you would like to exchange an item, you will need to return it and place a new order. Simply go to ‘My Orders & Returns’ in your account to arrange a return, or email our customer service team for assistance via email@example.com For further information on returning an order, view our Return & Refunds Policy.