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Joe and Ponic Pty Ltd Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase fromwww.joeandponic.com (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when  When you register or make a purchase from the Site and/or when you register to receive the Joe and Ponic newsletter (Newsletter), Joe and Ponic may collect the following information in its server logs:

Information that you voluntarily provide when applying or registering for access to Site and/or Newsletter, which may include your name, your date of birth, your gender, your email- address,  shipping address, payment information (including credit card numbers and AfterPay details), email address, and phone number. telephone number, as well as demographic information, such as your postcode. Joe and Ponic also collects your IP address during registration. We refer to this information as “Order Information.”

Joe and Ponic may also ask for voluntary information from time to time. This information is not mandatory for you to provide and may only be used for our own marketing purposes.

In the case of customer enquiries by phone, email or in writing, we may collect further personal information from you to best resolve your query.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Communications with you relating to the Site, such as service notices, reminders and administrative messages, as well as the Newsletter that may contain advertising for products and services of Joe and Ponic or third parties. These communications are considered part of your Joe and Ponic account. You may only opt out of receiving them by terminating your registration with Joe and Ponic.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above.

Joe and Ponic may also share information in order to obtain content from third parties, analyse usage patterns, provide demographic information, and other similar uses that will facilitate third party contacts in appropriate cases with parties selected by Joe and Ponic, as well as to prevent, investigate or take action regarding suspected fraud and other illegal activities as well as situations involving potential threats to the physical safety of any person and violations of Joe and Ponic’s terms of service.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Joe and Ponic works with secure data networks protected passwords. We use security measures in order to safeguard your identifying details. We also limit access to personal information to our and our affiliates’ employees who we believe reasonably need to come into contact with that information to provide our products and services to you.

If a members name and password is used to help to protect your account from unauthorized access, you must keep such login data confidential and must not disclose it or share it with anyone.

You should protect your password and any unauthorised access to your computer. If you have used a shared computer you must ensure that you sign out.

Joe and Ponic will only share your personal information with a third party when:

(a) it is required to complete a purchase transaction, including provision of credit or debit card information to a financial institution;

(b) it is required to ensure delivery of your purchased goods; and

(c) as required by law or pursuant to this Policy.

You agree and understand that information transmitted over the internet and provided to the Site can never be guaranteed as secure. Joe and Ponic will strive to protect your personal information, however you accept that Joe and Ponic will not be held liable for any access to your personal information by any third party and you acknowledge that there are security and privacy limitations for data transmitted over the internet which are beyond the control of Joe and Ponic.

We mainly communicate with you through electronic messaging. If you wish to unsubscribe from the direct marketing communications, you can find and click on the unsubscribe link in each of the electronic messaging, and we will opt you out from the electronic messaging listing without any costs.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Joe and Ponic website is not intended for children under the age of 13. When a visitor indicates an age under 13, the registration process for Joe and Ponic website cannot be completed, and no personally identifying information is collected in conjunction with that attempted submission except that we retain e-mail addresses of such persons (and record of access attempts) for purposes of denying registration. Otherwise, we do not knowingly collect personally identifiable information from visitors under the age of 13. Joe and Ponic collects, uses and discloses information on users aged 13-18 in the same manner as it does for adults. If you are under the age of 18, you must obtain your parent’s permission before disclosing any information on this site.

Joe and Ponic may update this privacy policy to reflect user feedback and changes in our services. We encourage you to review this policy at regular intervals in order to be informed of how we are handling your information. When we change this policy we will update it to this page.

If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us via the below:
Email: sales@joeandponic.com